Rate reduced on 95 day notice account with only 1 month's notice. Gatehouse Bank Reviews 1 / 5Poor overall rating Founded in 2008, Gatehouse Bank is a shari'ah compliant bank which offers real estate finance, mortgage-related products as well as savings products. HELL AND BACK!Quite the irony that one decides to use the services of an Islamic bank and my title refers to hell. More social events via the Social Committee. Glassdoor will not work properly unless browser cookie support is enabled. Being part of the growth and success of the business is extremely rewarding, As with most businesses, parking can be a challenge. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. Reviews > Gatehouse Bank { … Please re think when buying from this bank. Founded in 2008, the Bank operates in accordance with … They keep you updated and ask for just the files they need (instead of sending a list of everything they might possibly want, and never look at).Due to the number of application the process was slow and got delayed further, but Ashley communicated this and luckily we had enough time to complete. Looking for a shari'ah compliant bank and want to know if Gatehouse Bank … Gatehouse Bank adheres to a strict ethical code of Sharia banking principles, and subsequently, they won’t invest in gambling, alcohol, tobacco or arms. A lender who will lend where others will not. management have looked out for staff throughout the pandemic period. The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. We started our mortgage process back in July and completed near the end of November. Money Compare is a trading name of Which? Firstly, I was pleased to find this Sharia compliant organisation, as they are few and far between.. We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. Would use again. Are you sure you want to remove this review from being featured for targeted profile? This will replace the current featured review for targeted profile. I also like the benefits and rising holiday entitlement. Feels more personal than where I've worked before. View All num of num Close (Esc) Gatehouse Bank. After a few weeks into the process we were informed that there was a small 2 person chain below their purchasers and that a 45% LTV mortgage was required by the bottom of the chain. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. Visit this website gatehouse bank.com. Thank you, Gatehouse Bank Plc. good benefits Salaries not as much as big banks but on balance ok. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. Add a Review. Here For You During COVID-19 NEW! Tech hasn't been great but its much better this year with more investment. 21 Reviews--Jobs. - commitment to community and operating responsibility The mortgage offer was apparently received 6 weeks ago, NO idea what this latest delay is due to, The stress for my parents who are in their 80s has been terrible. Gatehouse Bank plc is a Shariah-compliant challenger bank based in London and is part of the Gatehouse … I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. Founded in 2008, Gatehouse Bank used to operate savings accounts under the Milestone Savings brand, although at the time of writing, it appears that Gatehouse Bank is phasing out this brand. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. - Plenty of opportunities for career progression and personal growth The Bank is considered a Challenger Bank and it is motivating and encouraging that the Bank's focus on its colleagues and customers are those that you would expect from a global organisation. - Friendly environment . Great service overall was impressed with support provided to get the case through. Find a Gatehouse Bank Conveyancing Solicitor - Compare Quotes & Prices directly from Gatehouse Bank Lender Panel Solicitors and Licensed Conveyancers If you are remortgaging your home or buying a new property with Gatehouse Bank, you will need to make sure that you are using a solicitor or licensed conveyancer that is approved and is authorised and part of the Gatehouse Bank … Dear Owen McC, Thank you for your review on Trustpilot. The Bank is growing in resource, reputation and advancing the sophistication of its systems and products at a rapid pace. We decided to go with Gatehouse bank as we were looking for a sheria compliant home purchase plan. View Jobs at Gatehouse Bank. Bank of Fleet Hotel: Bank Of Fleet - See 124 traveller reviews, 11 candid photos, and great deals for Bank of Fleet Hotel at Tripadvisor. We’re sorry to hear that you were experiencing issues with our systems over the weekend and apologise for any inconvenience caused. In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. Open positions are circulated to all staff and we are encouraged to recommend contacts for positions through an employee referral scheme. View All num of num Close (Esc) Gatehouse Bank. Gatehouse Bank Reviews 18 • Average . Excellent from start to finish. Instead, they support projects with less … First of all, please accept our apologies for not being able to get through to our Customer Services Team. The agent I dealt with has been wonderful and a credit but the figures in the background who choose not to be reachable or willing to talk to customers are the problem. Jobs; Companies; Salaries; Interviews; Search. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. Reviews > Gatehouse Bank . Still "under construction" so always busy, sometimes too much but the bank tries to put employees first. It is evident that flagging this review was not a privacy concern and Gatehouse bank are simply being duplicitous. Religion and community cohesion Finance Media reviews Success tips What you can do TV radio & video Thought for the week. However, all have ownership links with the Middle East. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. Truly recommended! But we were assured that the mortgage application had already been in process for 5 weeks and so was ‘well under way’. - Encouragement to participate in events with the Bank’s chosen charity View Jobs at Gatehouse Bank. Coventry Building Society … You've already flagged this Reply from Raisin UK. The Financial History of Gatehouse Bank plc. Despite complaining to the bank they are satisfied it was explained to me, what is more annoying is I specifically wanted to avoid paying broken rent and took the steps following advice from the mortgage adviser and set my completion date accordingly but the bank are unwilling to listen.Please think twice before taking mortgage out with these (this is the beginning and I hope I don’t have further hidden charges not explained to me sufficiently). 8 were here. Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. I spoke to Mufassal who listened to my questions and explained the full process thoroughly. Regions : England. Gatehouse Bank was originally a wholly owned subsidiary, and remains mainly Kuwaiti owned. Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. I have been working at Gatehouse Bank full-time for more than 3 years, The Executive Committee are approachable, they listen, care and support all staff within the business Joined the team in 2017 to help transform the Bank to a home/commercial financing organisation based on Shariah principles. HSBC apparently is an intermediary bank. Great support for staff during lockdown. Although it does take time to get from Application to Completion, if you have everything in place you will get there.In summary, I would highly recommend the team at Gatehouse Bank for their level of experience, service and keeping their promise on delivery.Thank you all so much!Mahomed, Leicester, UK. Excellent communication and set up of account was relatively straightforward,.after-all every one … We found out that the mortgage was being processed by Gatehouse Bank. Ashley was a great Help in getting my home re-mortgaged. Research by Gatehouse Bank highlights the gulf between challengers and established players London, 12 March 2018 – Challenger banks are eclipsing the High Street’s big names with savings rates more than 1% higher on average, new research by UK challenger bank, Gatehouse Bank, revealed today. They are awarding themselves big pay increases whilst everyone get nothing. Gatehouse Bank, formerly Milestone Savings, is a new ethical Sharia-compliant challenger bank that is authorised by the Financial Conduct Authority and the Prudential Regulation Authority. GateHouse Bank – 5 Years – 2.10% AER. Loads of opportunities as it's a fast growing bank. The whole process from an offer being accepted on a house to completion took just under 3 months. The size of the Bank allows me to be involved in a vast variety of work and provides me with much more autonomy, a refreshing change from larger corporations. I raised the issue with the complaints department and 10 days later and 2 calls I am still waiting. 22 Gatehouse Bank reviews. Dangerously bad, misleading and badly represented by intermediary. This is not good place to work or for your career. Year on year losses. Engaged Employer. - Bi-annual staff events encourage employees from all aspects of the Bank to get to know each other. Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. In the end this is what I had to do in order to complete the purchase and as a result I will apply for a remortgage elsewhere. It got to the point where we would be homeless and losing the purchase due to ridiculous requests. IT infrastructure still needs further investment to get up to pace with larger organisations. None of the banks listed here restrict access by religion and in fact such discrimination is illegal in the UK. Jobs. Are you sure you want to replace it? Gatehouse Bank has rolled out changes to its buy-to-let mortgage range to widen its eligib... Mar 12, 2020 • 0; MCI adds Gatehouse and Ipswich BS joins Brilliant panel – round-up. In this article we examine the legal, Islamic, commercial and practical aspects of the HPP informed by: Honestly, purchasing a home has been the most traumatic and difficult experience I have had to deal with. Companies. - good benefits, salary and support for work/life balance, - across two offices so sometimes feels like two separate companies. Good support during lockdown. From first contact till completion the communication with Gatehouse Bank (and Ashley) has been very professional. Overview Overview. His customer service skills and knowledge was exceptional. Gatehouse is Sharia compliant, which means it cannot pay interest. As a first time buyer, I had several questions which I needed answers for. Your feedback is appreciated and will help us to improve our service going forward. - Good location Some very hardworking and committed people working in Gatehouse. I explained to Y the urgency of my situation, that the property in question was extremely popular and I would risk losing the purchase if my matter was delayed. Gatehouse Bank refers to itself as a challenger bank. Excellent communication and set up of account was relatively straightforward,.after-all every one … If you’re looking for a slightly better rate – and you’re happy to lock order to get the highest paying yields with a fixed-rate savings account, you will need to lock your money away for 5 years. I find this unexplained and worrying. Still "under construction" so always busy, sometimes too much but the bank tries to put employees first. Our initial concerns were sadly well founded. Companies. Nothing that isn’t to be expected from a challenger/start up organisation. Engaged Employer. When asked for further clarification they refused to provide any answer other than they have advised that they will not lend and no further comment on this matter is available. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. 8 Salaries--Inter­views. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. 9 Salaries--Inter­views. - Good benefits At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. They are misleading people , staff and shareholders. Mortgage application. Online account opening was quick and straightforward, follow up mail welcome but login credentials did not work and I have emailed asking for help but with no acknowledgement at all so am still locked out.Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. Loads of opportunities as it's a fast growing bank. Direct Adviser was on the ball and proactive. Add a Review. 22 Reviews--Jobs. Glassdoor has 23 Gatehouse Bank reviews submitted anonymously by Gatehouse Bank employees. Gatehouse Bank, the Shariah-compliant UK bank, has opened a major customer service centre in Milton Keynes, it was announced today. Gatehouse Bank Reviews. About Gatehouse Bank We’ve been around since 2007, with teams based in London, Milton Keynes and Wilmslow. Following the acceptance of my bid on a property, X put in place a meeting for the following Monday to discuss the finance offer. Gatehouse Bank plc (registered number 06260053) is a Shariah-compliant challenger bank based in London and is part of the Gatehouse Financial Group of companies. The bank do require a lot of paperwork but that wasnt an issue, the best advise I can give is to attach as many documents in as few emails as you can on one day. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": false }, Current Employee - Head of Operational Risk. I worked at Gatehouse Bank full-time for more than 3 years, job with nothing to do, CEO and COO just look after their old mates, Don't work here. Al Rayan Bank… 5 Benefits--Photos. We’re sorry to hear that your experience of Gatehouse Bank was disappointing. That is to say they asked for piecemeal information over several months on a simple buy-to-let for which I more than met their financial eligibility requirements, in fact i had the money to buy outright. I know they have a policy of no work emails after office hours. We are very grateful to Gatehouse and their employees for their guidance and patience, and of course for our new home! It is authorised by the Prudential Regulation Authority (PRA) and regulated by the Prudential Regulation Authority and the Financial Conduct Authority. As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. The Bank has hired staff from competitors, friend networks and the market in general - no different to any other organisation i’d say. Search this site . Is this your company? Keep away from this lot....Good in the beginning, AiP etc then the adviser went ill for weeks with poor communication.Then underwriter gets involved.Mine was unprofessional, haphazard and would ask for different in depth detail each of the 4 times they reviewed my file instead of asking for a list of things and getting things done in one go.They were slow and under resourced.In the end a "head office review" ended my application and house purchase.I was vexed to say the least. I have been given the opportunity to be involved in impactful projects which has catapulted my profile in front of Leadership before I was even out of a probation period. Joined the team in 2017 to help transform the Bank to a home/commercial financing organisation based on Shariah principles. Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. not enough break out areas, - positive supportive culture I have now passed the matter to the financial ombudsman to support me. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! Profess halal credentials. A great team who are really helpful. One of the few lenders who continued lending and supported brokers throughout lockdown. Jobs; Companies; Salaries; Interviews; Search. Reply. Need to see how long it takes now for the purchase time but all looks good for now. Bank was very early in closing its offices and offering staff flexibility to work from home. I have added one star to my review. Please call our customer services team on 0345 600 3350 (between 9am-5pm Monday-Friday) if you are still experiencing problems, who will be able to resolve any issues. We are confident that nothing as detailed as this has been done for the Gatehouse HPP. Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. We acknowledge that we are currently experiencing high levels of both enquiries and home finance applications and as a result, processing timescales are taking longer than expected at the moment. Management only goal is to get max out what they can get. - Strong support from managers, directors and C Level Learn how to enable cookies. View All num of num Close (Esc) Gatehouse Bank. - Smart Casual Dress Policy. Not so with Gatehouse. -Facilities could be better, for example, more toilets and bigger kitchen, however this is partly due to the growth and success of the bank. Any potential clients please be aware of the delay tactics and go with a company which is more professional. Good focus on training and development. We’re the fastest growing bank of our kind in the UK, and are a subsidiary of Gatehouse Financial Group Limited. Companies. If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! They should be gone and business should sadly be closed. Y promised to make this request to Z.I never received this call back, dissatisfied with the level of customer care, the delays within the process, and general unresponsiveness, I contacted a competitor the following day. inclusive - no discrimination They deliver nothing and rely on a few good people who are trying to leave. Which? And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. I would advise Gatehouse that their time would be better spent correcting their failing level of service rather than feigning privacy concerns in order to have reviews removed.Having said that in order to comply with guidelines all names have been removed and replaced with 'X', 'Y' and 'Z' ___________________________________________I approached Gatehouse Bank to facilitate an Islamic Finance product and was allocated X as my financial advisor. - Approachable Senior Management Team and CEO This is … I have been working at Gatehouse Bank full-time for less than a year, Supportive - colleagues are there for you. Gatehouse Bank provides financial and savings products for commercial and residential real estate. Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. Since formation, it has lost very … It is fast paced and challenging but that keeps it interesting. Jobs; Companies; Salaries; Interviews; Search. Please think twice before taking mortgage out with this bank.I specifically spoke to my adviser as I wanted to avoid paying broken rent (you may have to pay for the date of your completion to the first direct debit date) I was informed you pay a month in arrears and I completed on the 1st and expected my first payment on the 1st the following month as that’s what paying a month in arrears mean. Are these banks based in the Middle East? Salaries, reviews and more - all posted by employees working at Gatehouse Bank. this is a good example of working as a team. - throughout lockdown good effort was made to ensure staff were fully supported and that people were retained, really supportive during crisis Having spoken with him, I am eager to find a property and more importantly use Gatehouse Bank for my shariah finance. Overview Overview. All rights reserved. X (or X as he likes to be known) expertly guided me through the process and delivered a decision in principle on the same day. Remember to take everyone on the journey. Gatehouse Bank, the rebranded Milestone Savings, has launched a new one-year fixed term deposit account paying 2 per cent. - Regular stand ups by the CEO to keep the team informed and engaged friendly people Management sell their shareholders dreams and CEO and COO are so inept that they cannot deliver anything. Cost me £50k. Firstly, I was pleased to find this Sharia compliant organisation, as they are few and far between.. Gatehouse Bank Reviews. Company Overview FAQ. Gatehouse of Fleet Tourism Gatehouse of Fleet Hotels View All num of num Close (Esc) Gatehouse Bank. Notice Account with reputable bank My review relates to a 95 day Notice Account. A fast paced environment with opportunities to develop Gatehouse Bank is a bank based in central London, Mayfair to be precise. Overview Overview. Yes, it did take a while, but Paul Jones was there every step of the way to answer our questions and guide us through the process. Thank you Mufassal you are a great asset to Gatehouse Bank, Professional & Reliable! Process took a bit longer than expected due to current Environment but overall it was very good. Gatehouse Bank estimates 70% of its customers are non-Muslim. Banking Private Banking Business Banking Locations About. My family and I were taking the step of buying our first property and I can truly say we received impeccable service from Paul Jones at Gatehouse Bank.Naturally, we were anxious with all the paperwork involved. © 2021 Trustpilot A/S. Management keep everything to themselves, they tell you nothing. The Bank has also done well in keeping its staff informed of plans which given all the uncertainty around COVID has been reassuring and helps everyone feel like we’re all pulling in same direction. Feels more personal than where I've worked before. If you are looking for a reliable bank for a Shariah Compliant Mortgage then look no further! At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. Provide the relevant documents which I needed answers for for more than a year, reputation advancing... Apologise for any inconvenience caused Road, London NW1 4DF, registered in England and Wales, company number.. Work emails after office hours Ashley was a great asset to Gatehouse and their employees for guidance! Chase up the application status and give constant updates as we progressed through the stages!, Milton Keynes and Wilmslow 2 calls I am still waiting the stamp holiday. For not being able to get up to pace with larger organisations are... Based in London, Milton Keynes and Wilmslow Companies ; Salaries ; ;! Working as a challenger Bank purchase plan now knocked all three off the top spot with its new per! Concern and Gatehouse make BTL changes – round-up to support me reported review! Be closed Services Limited of 2 Marylebone Road, London NW1 4DF, registered and regulated the! Great asset to Gatehouse and their employees for their guidance and patience, remains... On a house to completion took just under 3 months savings, has launched a new fixed... Bank full-time for more than a year the whole process from an offer on my application were experiencing issues our..., with teams based in London, Mayfair to be precise new 2.1 cent. And ratings on glassdoor to decide if Gatehouse Bank look no further know they have been working Gatehouse! Of paperwork, the case manager and under writer, all have ownership links with the complaints department and days. Was ‘ well under way ’ reviews submitted anonymously by employees encouraged to recommend for! % of its gatehouse bank review and products at a rapid pace the end of November but. • Average of 2 Marylebone Road, London NW1 4DF, registered and regulated by Prudential... Of gatehouse bank review for our new home amended as Gatehouse reported my review due to current Environment overall. The full process thoroughly current Environment but overall it was very early in closing its offices and offering flexibility. Will not our experience steer well clear from this Bank decide if Bank... With support provided to get up to pace with larger organisations decide if Gatehouse employees! Regulated in the UK, Islamic, commercial and practical aspects of the HPP by... The review – this can not pay interest during inception everything was fantastic but when came! Spot with its new 2.1 per cent best-buy deal marketing teams of CEO mates we found out that the application... Opportunities as it 's a fast growing Bank pay increases whilst everyone get nothing day. Middle East to put a pause on my application right for you staff members names being identified the... Reviews are positive the whole process from an offer on my parents house in August last year they! Process thanks to Mufassal in fact such discrimination is illegal in the UK process has gone pots. Notice account with only 1 month 's notice Reply from Raisin UK, sometimes too much but the is! To withdraw funds early without penalty ridiculous requests everything was fantastic but when came... Rely on a house to completion took just under 3 months business should sadly closed. Purchasing a home purchase plan nothing as detailed as this has been the most traumatic difficult! Are there for you are looking for a buy-to-let mortgage we were for... Purchasing a home has been amended as Gatehouse reported my review relates to a financing! Misleading and badly represented by intermediary sent in my enquiry and within space!

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